Frequently Asked Questions ( FAQ )
RYZ FAQ
Quick answers about sizing, fabric, squat-proof performance, shipping, returns & exchanges, and accessories warranty.
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- Shop leggings (pockets, gym, yoga)
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- Shop accessories (3-month warranty)
What is RYZ?
RYZ (pronounced RISE) is a premium Indian active-fashion brand for women, designed for performance, comfort, and minimalist “quiet luxury” style—so you can move from workouts to everyday life effortlessly.
Is RYZ athleisure or quiet luxury activewear?
RYZ positions itself as quiet luxury activewear—premium fabric feel, fit precision, durability, and timeless design— rather than trend-led fast-fashion athleisure.
Are RYZ leggings squat proof?
RYZ leggings are designed and tested for opacity and stretch recovery to support workouts like squats, lunges, yoga, and strength training.
Explore: Women’s leggings
Do RYZ leggings have pockets?
Most RYZ leggings include deep functional pockets designed for essentials like a phone, keys, or cards—without sagging.
Shop: Leggings with pockets
What are your delivery timelines and shipping charges?
- Standard Shipping: 2–6 business days (Free)
- Express Shipping: 2–4 business days (₹90)
- Priority Shipping: 2–3 business days (₹180)
Full details: Shipping Policy
Where do you deliver and how do I track my order?
RYZ delivers to 24,000+ PIN codes across India. Orders placed before 2:00 PM ship the same business day; orders after 2:00 PM ship the next working day. After dispatch, you’ll receive a tracking link via Email/SMS.
Full details: Shipping Policy
Do you ship internationally?
Yes. International shipping is available on a chargeable basis depending on destination and package weight. Any import duties, taxes, or brokerage fees (if applicable) are paid by the customer at delivery.
Full details: Shipping Policy
What is your return and exchange policy?
You can request a return or exchange within 7 days of receiving your order. Items must be unworn, unwashed, undamaged, and in resalable condition with original tags intact and a valid invoice/order ID.
Full details: Return/Exchange/Cancellation Policy
Is the first exchange free?
Yes. The first exchange is free. A second exchange for the same order carries a processing fee of ₹125.
Full details: Return/Exchange Policy
How long do exchanges and refunds take?
Exchange requests are typically verified within 24 working hours for pickup scheduling. Replacement delivery usually takes 3–7 business days after pickup. Refunds are initiated within 4–7 business days after the returned item is received.
Full details: Return/Exchange Policy
Can I cancel my order?
Cancellations are accepted only before the order is shipped.
Full details: Cancellation Policy
Do accessories have a warranty?
Yes. RYZ accessories carry a 3-month warranty (from date of delivery) against manufacturing defects.
Shop: Accessories
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